Refund and Return Policy

 

Effective Date: October 8, 2026

Website: Kids Planet Zone

At Kids Planet Zone, customer satisfaction is our top priority. We take great care in selecting, quality-checking, and packing our toys to ensure they arrive safely. However, if you receive a damaged, defective, or incorrect product, we are here to help you with a smooth return and refund process.

1. Return Eligibility & Timeframe

  • Return Window: You can request a return or replacement within 7 days of receiving your parcel.

  • Condition of Items: To be eligible for a return:

    • The toy or product must be unused, unwashed, and in the same condition that you received it.

    • It must be in its original packaging along with all tags, instruction manuals, accessories, and promotional freebies included.

    • Proof of purchase (order number or receipt) is required.

2. Valid Reasons for Return / Replacement

We accept returns under the following circumstances:

  • Damaged or Defective Item: The toy arrived broken, incomplete, or damaged during transit.

  • Incorrect Product: You received a different item, color, or size from what you ordered.

  • Missing Parts: Any essential accessory or part of the toy set is missing.

Note: Due to hygiene and safety standards for kids, items that show clear signs of misuse, intentional damage, or normal wear and tear after use will not be eligible for return.

3. Return Process

To initiate a return or exchange:

  1. Contact Us: Reach out to our support team via Email or WhatsApp within 7 days of delivery.

  2. Provide Details: Share your Order ID, photos/videos of the damaged or wrong product, and the reason for the return.

  3. Inspection & Approval: Once our team reviews your request, we will provide instructions and the return shipping address.

  4. Item Dispatch: Pack the item securely in its original box and ship it back to us (or hand it over to our reverse-pickup partner if applicable).

4. Refunds

  • Inspection: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Refund Method: Approved refunds will be processed via your original payment method, bank transfer, or store credit/voucher (as agreed upon).

  • Processing Time: Refunds typically take 5 to 7 working days to reflect in your account after approval.

5. Order Cancellations

  • You can cancel your order free of charge before it has been dispatched/shipped.

  • Once the parcel is handed over to the courier service, the order cannot be canceled, but you may request a return upon delivery in line with this policy.

6. Contact Us

If you have any questions regarding our Refund and Return Policy, please reach out to us:

  • Store Name: Kids Planet Zone

  • Email: [Aapka Email Address]

  • Phone / WhatsApp: [Aapka Mobile / WhatsApp Number]

  • Address: [Aapka Store Address / City]